Refund policy

At RisePaw, we want the sling to genuinely help your dog through their daily moments. If it doesn't, we don't want your money. It's that simple.

30-Day Money-Back Guarantee

You have 30 days from the day your order arrives to decide if the Good Days Rear-Leg Support Sling is right for you and your dog.

Go ahead and use it — put it on your dog, test the fit, try it on stairs, potty breaks, and short walks. It's a support product for real daily life, so "used to test fit and comfort" is completely fine. You do not need to keep it unworn or in its original packaging to qualify.

If it doesn't make daily care easier for your dog, contact us within 30 days at hello@getrisepaw.com and we'll refund you in full — no lengthy forms, no hoops. Once confirmed, your refund goes back to your original payment method, typically within a few business days.

Free, Easy Size Exchanges

The most common reason a sling doesn't feel right is sizing — and we never want that to cost you extra. If the size is off, email us at hello@getrisepaw.com with your order number and the size you need, and we'll get the right one sent to you. You do not need to buy it again or wait for a refund to clear — we'll handle the swap directly.

How to Start a Return or Exchange

Email hello@getrisepaw.com with (1) your order number, (2) whether you'd like a refund or a size exchange, and (3) a quick note on what wasn't working (optional — it just helps us improve). We'll reply with simple next steps.

Damaged or Wrong Items

Please check your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us right away and we'll make it right immediately.

A Few Notes

This guarantee covers the sling. Gift cards are non-refundable. For orders shipped into the EU, you also have the standard 14-day cancellation right. Questions about your situation? Just reach out — we're real people and happy to help.

We're here to help your dog have more good days. If we haven't done that, we'll make it right.